Covenant House New York
  • 14-Oct-2020 to 13-Dec-2020 (EST)
  • New York, NY, USA
  • 20.19
  • Hourly
  • Full Time

Medical, Dental, Vision after 60 days. Vacation, Sick and Holidays after 90 days

Case Manager (2) Shelter


Purpose of Position

The Case Manager provides direct physical and supportive services in a positive and nurturing manner to the young people we serve in Covenant House New York's short-term emergency Youth Shelter using an integrated, multidisciplinary team approach. Reporting to CHNY's Program Coordinator, the Case Manager will support a culture that successfully achieves meaningful results for the young people we serve.

Shift (2)

Time: 2:30 pm - 10:30 pm rotating



(Responsibilities to include but not limited to the following)

  • Upholds CH's Mission, Vision, and 5 Principles, standards of conduct, and policies and procedures. Integrate Mission and 5 Principles into work done with the youth and with the community.
  • Ensure the completion of CovConvo and Individual Service Plan (ISP) within 48 hours.
  • Collaborate with youth in developing short term goals and in developing and implementing an Individual Service Plan (ISP). Evaluate and update the plan as needed.
  • Ensure that youth have sufficient and proper ID (Birth Certificate, School Identification, State ID, and Social Security Card).
  • Meet with youth weekly to determine progress with goals identified in ISP.
  • Be fully prepared to present cases at weekly case reviews including running the appropriate reports from ETO.
  • Ensure that progress notes and weekly updates are recorded accurately in ETO using the S.O.A.P. format.
  • Responsible for advocating on behalf of youth with outside service providers.
  • Communicate to Program Coordinator when the youth needs an extension.
  • Keep program team, Coordinator and Social Worker informed regarding youth clinical needs.
  • Escort youth to off-campus appointments and services when needed.
  • Ensure that youth's files are compliant with all grants, government agencies, and local, state, and federal regulations.
  • Assist with program audit and review preparation.
  • Research and keep current external referral services.
  • Work collaboratively with both internal and external service providers.
  • Develop motivational tools for youth.
  • Maintain healthy relationships with the youth, mindful of boundaries, and mutual respect.
  • Model caring engagement with youth.
  • Support Resident Advisor's and floor staff whenever possible.
  • Engage with youths during mealtime, events, and outings.
  • Complete all incident reports fully and correctly by end of shift and submit to appropriate parties.
  • Participate in all required training, supervision, and staff meetings.
  • Always upholds CHNY's standards of conduct and policies and procedures.  
  • Always reflects CHNY's values and principles on social media.
  • Perform other duties as assigned and needed.
  • Responsible for assessing youth needs once intake to the program and ensures the completion of youth assessment within 72 hours.
  • Responsible to ensure that clients' have sufficient and proper ID (Birth Certificate, School Identification, State ID, and Social Security Card).
  • Provide ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of clients' holistic plan.
  • Assist clients with developing goals, which must be documented along with other pertinent information in ETO System. Responsible for ensuring all interactions, development, and concerns must be documented in ETO.
  • Must meet with youth twice a week to determine progress with the established goals (educational/vocational, employment, housing, etc).
  • Ensure that client's plan is executed within 30 days shelter limit.
  • Responsible for communication to Social Worker if the client is in need of an extension.
  • Other duties as assigned by Social Worker.


  • Bachelor's degree required.
  • One (1) year of experience in a residential setting and working with adolescents preferred.
  • Experience working with at-risk youth strongly preferred.
  • NYS Driver's license preferred.
  • Knowledge of Covenant House services.
  • Knowledge of basic research, evaluation, and data management methods.
  • Excellent written and oral communication skills.
  • Excellent organization and time management skills.


Covenant House New York is an Equal Opportunity Employer

"Equal employment opportunity and having a diverse staff are fundamental principles at Covenant House New York, where employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation/affectional preference, age, national origin, marital status, citizenship, disability, veteran status or any other protected characteristic as established under law."

Covenant House New York
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